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Sundeep Singh
Sundeep Singh

10 Followers

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Why I write.

A short piece on why I started to blog and an index of the pieces I have written. Sharing through words… Sharing my ideas and knowledge is something I find fulfilling, especially if it means others can take some value from it. If what I write inspires others, I’m happy, but it alao…

Writing

3 min read

Why I write.
Why I write.
Writing

3 min read


Pinned

Incident & problem management — can we just get along?

Note: This article draws on experience in service management and operations in both traditional and modern environments. The source texts contain the facts, but it’s how these are interpreted, synthesised and acted upon that adds value. …

It Service Management

8 min read

Incident & problem management — friends or foes?
Incident & problem management — friends or foes?
It Service Management

8 min read


Jan 10, 2021

Top Tips for Product Support

A common configuration of teams that are involved in the development and support of products is one based on “DevOps” culture & principles. …

Support

2 min read

Top Tips for Product Support
Top Tips for Product Support
Support

2 min read


Published in

The Startup

·Dec 14, 2020

Summary of Thoughts on the ITIL4 Books (My Journey Through Managing Professional)

I was lucky to be part of the initial groups to take the ITIL4 managing professional transition bridge course and examination in late 2019. The course was intended for ITILv3 expert practitioners and covered the books I mention below, but at this time the official publications were not final, so…

It Service Management

6 min read

Summary of Thoughts on the ITIL4 Books (My Journey Through Managing Professional)
Summary of Thoughts on the ITIL4 Books (My Journey Through Managing Professional)
It Service Management

6 min read


Nov 13, 2020

A practitioner’s view of the ITIL® 4 practice guides

The ITIL 4 practices are described as “sets of organizational resources designed for performing work or accomplishing an objective”. Every practice includes familiar, service management processes while encapsulating more than previous versions of ITIL. Each begins with a clear purpose for how to apply and what outcomes to expect. A…

Itil4

4 min read

A practitioner’s view of the ITIL® 4 practice guides
A practitioner’s view of the ITIL® 4 practice guides
Itil4

4 min read


Published in

The Startup

·May 2, 2020

Using the Cynefin framework during IT major incident response

Note: Below is my interpretation of Cynefin and views on how IT major incidents could be led, inspired by various articles in the field of service management and Cynefin. Recently I’ve been thinking about how our behaviours, awareness and process of thought differ under certain situations, particularly whilst under heightened…

Cynefin Framework

7 min read

Using the Cynefin framework during IT major incident response
Using the Cynefin framework during IT major incident response
Cynefin Framework

7 min read

Sundeep Singh

Sundeep Singh

10 Followers

Thoughts of an IT service manager living in a Digital 🌎

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