PinnedIncident & problem management — friends or foes?Good old problem mangement. The service management best practice that’s easily misunderstood and undervalued by organisations that chose…Sep 18, 20201Sep 18, 20201
Top Tips for Product SupportA common configuration of teams that are involved in the development and support of products is one based on “DevOps” culture & principles…Jan 10, 2021Jan 10, 2021
Published inThe StartupSummary of Thoughts on the ITIL4 Books (My Journey Through Managing Professional)I was lucky to be part of the first group to take the ITIL4 managing professional transition bridge course and examination in late 2019…Dec 14, 2020Dec 14, 2020
A practitioner’s view of the ITIL® 4 practice guidesThe ITIL 4 practices are described as “sets of organizational resources designed for performing work or accomplishing an objective”.Nov 13, 2020Nov 13, 2020
Published inThe StartupUsing the Cynefin framework during IT major incident responseNote: Below is my interpretation of Cynefin and views on how IT major incidents could be led, inspired by various articles in the field of…May 2, 20201May 2, 20201
